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The line

Not on this site.

The counter note is a slip of paper. It is not your chart. If it belongs in a medical record, say it on the phone.

  1. 01

    Prescription numbers

    Not in a form, a note, or a search box.

  2. 02

    Medication names

    The label stays at the counter and on the phone.

  3. 03

    Symptoms or history

    This site is not a chart, and it is not a visit.

  4. 04

    Your address

    Delivery addresses go on file by phone, not in a field here.

  5. 05

    Insurance ID numbers

    Bring the card, or read it to us when you call.